Terms of Use

Who we are

The MyFinn platform, available at https://finn.mk, is provided and maintained by:

• Name: FINN CONSULTING DOOEL
• Registered office: 11-ti Oktomvri St. 13, 1300 Kumanovo, Republic of North Macedonia
• Company registration number (ЕМБС): 7080638
• Tax number (ЕДБ): 4017015529312
• Email: info@finnconsulting.mk
• Phone: +389 31 618 861 | +389 73 220 222
• Website: finnconsulting.mk
• Activity: accounting, bookkeeping and audit services; tax advisory

Referred to below as "the Company", "we" or "the service provider".

This information is published in order to meet the disclosure obligation under the Law on Electronic Commerce of the Republic of North Macedonia.

Scope of these terms

These Terms of Use constitute an agreement between the Company and any person accessing the MyFinn platform or any part of it (the website, the client portal, the public forms reachable by link).

By accessing the platform, by logging in with your credentials, or by entering data into one of the public forms, you confirm that you have read, understood and accept these terms, as well as the Privacy Policy and the Cookie Policy, which form an integral part of these terms.

If you do not agree with these terms, you must not use the platform.

These terms do not replace the separate written engagement agreement for accounting services concluded between the Company and the client. In the event of a conflict, the signed agreement prevails as regards the accounting service itself, while these terms continue to govern the use of the platform.

Definitions

• Platform / MyFinn — the web application available at https://finn.mk, together with all of its modules, portals and public forms.
• Client — a legal entity, sole trader or natural person that has concluded an agreement with the Company for accounting or related services.
• User — any natural person accessing the platform, whether as an employee of the Company, an authorised representative of a client, an employee of a client, or through a public link.
• User data — all data, documents and content that the user enters, uploads or otherwise submits through the platform.
• Portal — the restricted-access part of the platform intended for clients and for employees of clients.

The MyFinn service

MyFinn is business software used to run the Company's accounting and administrative work and to exchange documents with clients. Depending on the permissions granted, the platform enables:

• issuing, printing and electronically delivering invoices, including electronic invoices through the system of the Public Revenue Office (УЈП);
• preparing and printing statutory forms, contracts, decisions and applications (УЈП, ПИОМ, ФЗОМ, inspectorate and municipal forms and others), pre-filled with the data held in the system;
• records of employees, contracts, absences, salaries and contributions, including preparation of МПИН calculations;
• receiving, converting and reviewing bank statements;
• records of incoming invoices, expenses and travel orders;
• viewing documents, invoices and notices through the client and employee portals;
• automatic reminders for deadlines (VAT, advance tax, expiring contracts and licences, and others).

The range of features available to a given user depends on that user's role and on the permissions granted by the Company.

The Company reserves the right to change, extend or withdraw individual features in order to improve the service, comply with regulations, or for technical reasons.

User accounts and access

Access to the platform is personal and is obtained with a username and password issued by the Company. There is no public sign-up.

The user undertakes to:

• keep the access credentials confidential and not disclose them to third parties;
• use a password that is not easily guessed, and change it immediately upon suspecting that it has become known to someone else;
• notify the Company immediately at info@finnconsulting.mk of any unauthorised access to or suspected misuse of the account;
• log out when using a device that others can also access.

Any action performed through a user account is deemed to be the action of the user to whom that account was issued, unless the user proves otherwise.

The number of concurrent sessions per account may be limited by the Company for security reasons. When the permitted number is exceeded, the oldest session is terminated.

The Company keeps records of logins and of significant actions in the system (access logs and an audit trail) for security, traceability and compliance with legal obligations.

User obligations

The user undertakes to:

• use the platform solely for the purposes for which access was granted and in accordance with the law;
• enter data accurately, completely and on time, and update it without delay when it changes;
• not enter data that the user has no legal basis to process or submit;
• not take any action that endangers the security, stability or availability of the platform;
• not attempt to access parts of the system or data for which no authorisation has been granted;
• not carry out automated harvesting of content, reverse engineering, decompilation, copying, or creation of derivative works from the platform;
• not transfer, rent out or otherwise make the platform available to third parties without the Company's written consent.

Data accuracy is the user's responsibility. The Company processes data as entered and is not liable for the consequences of inaccurate, incomplete or late data, including any resulting administrative or tax consequences for the client.

User data and content

All business data and documents entered or submitted by the client through the platform remain the property of the client. The Company acquires no ownership over them and does not use them for purposes other than performing the agreed service and meeting its own legal obligations.

Where the data concerns the client's employees and business partners, the Company processes the personal data contained in those documents as a processor, on the client's instructions and on the client's behalf. The details are set out in the Privacy Policy and, where required, in a separate data processing agreement.

Upon termination of the business relationship, the client is entitled to request its data in a readable electronic format. The Company retains documents and records for the periods prescribed by the regulations on accounting, taxation and the prevention of money laundering.

Availability and maintenance

The Company makes reasonable efforts to keep the platform continuously available, but does not guarantee uninterrupted or error-free operation.

Availability may be temporarily interrupted or limited due to:

• routine or emergency maintenance and upgrades;
• faults or outages at the hosting provider, the internet operator, or in third-party systems (УЈП, banks, email providers);
• force majeure or events beyond the Company's control.

For planned maintenance that materially limits availability, the Company will endeavour to notify users in advance.

The Company makes regular backups of the data, but the user must also retain the original documents that they submit.

Dependencies on third-party systems

Certain features of the platform depend on systems the Company does not control, such as the electronic invoicing system of the Public Revenue Office, the electronic services of state authorities, banking systems and email services.

The Company is not liable for unavailability, changes, errors or delays originating in those systems, nor for their consequences. The Company will act with due care to mitigate the effects and to inform the client.

Intellectual property

The MyFinn platform, its source code, design, structure, databases, texts, form templates, logo and name are protected under the Law on Copyright and Related Rights and other intellectual property regulations, and are the exclusive property of the Company.

By being granted access, the user obtains a limited, non-exclusive, non-transferable and revocable right to use the platform for the duration of the business relationship and within the permissions granted. No other rights are transferred to the user except as expressly stated.

Statutory forms and legal instruments that the platform fills in remain content as prescribed by law and secondary legislation.

Protection of personal data

Processing of personal data through the platform is carried out in accordance with the Law on Personal Data Protection.

A detailed description of which data is processed, on what legal basis, for how long it is retained, to whom it is disclosed, and what rights belong to the data subject is set out in the Privacy Policy, which forms an integral part of these terms.

Information about cookies and local storage used by the platform is set out in the Cookie Policy.

Prevention of money laundering and terrorist financing

As an entity subject to the Law on the Prevention of Money Laundering and Financing of Terrorism, the Company is required to apply customer due diligence measures, to establish and verify the identity of the client and of the beneficial owner, to monitor the business relationship, and to retain documentation for the prescribed periods.

Accordingly, the client must provide identification and other required documents and data at the Company's request and update them upon any change. The Company is entitled to refuse to enter into, or to terminate, the business relationship if such data is not provided or if customer due diligence cannot be carried out.

Where required by law, the Company reports data to the Financial Intelligence Office (УФР). In such cases the Company is bound by the statutory prohibition on disclosure, meaning it may not inform the client that a report has been filed.

Limitation of liability

The Company is liable for damage caused intentionally or through gross negligence, in accordance with the Law on Obligations.

To the extent permitted by law, the Company is not liable for:

• damage arising from inaccurate, incomplete or late data provided by the user;
• lost profit, indirect or consequential damage;
• unavailability or errors of the third-party systems described above;
• the consequences of loss or disclosure of the user's access credentials;
• damage caused by force majeure.

Nothing in these terms excludes liability that cannot be excluded by law, including liability for harm to life and health and liability for breaches of personal data protection regulations.

Duration, suspension and termination

The right of access lasts for as long as the business relationship between the Company and the client lasts, or for as long as the basis on which access was granted to the user continues to exist.

The Company is entitled to suspend or revoke access immediately if:

• the user breaches these terms or applicable regulations;
• there is reasonable suspicion of unauthorised access or of a compromised account;
• the business relationship or the basis for access has ended (for example, termination of employment with the client);
• payment obligations are not met within the agreed period.

Termination of access does not affect obligations that arose before termination, nor the Company's obligation to retain documentation for the statutory periods.

Fees and payment

Access to the platform forms part of the accounting service the Company performs for the client and is governed by the agreement concluded with the client. For the client's employees and other portal users, access is free of charge.

If a separate fee is introduced for particular additional features, the client will be notified in advance and within a reasonable period before it takes effect.

Changes to these terms

The Company may amend these terms in order to align them with regulations, reflect changes in the service, or improve clarity.

The amended version is published on this page together with the date it takes effect. For material changes, users are notified by email or by an in-platform notice at least 15 days before the changes take effect.

Continued use of the platform after that date constitutes acceptance of the amended terms. A user who does not agree with the changes may stop using the platform and request that access be revoked.

Governing law and dispute resolution

These terms and the relationships arising from them are governed by the law of the Republic of North Macedonia.

The parties will endeavour to resolve all disputes amicably. Failing that, the competent court is Основен суд Куманово, unless the law provides for the exclusive territorial jurisdiction of another court.

The invalidity or unenforceability of any individual provision does not affect the validity of the remaining provisions.

Contact

For questions, complaints and requests relating to these terms:

• FINN CONSULTING DOOEL
• 11-ti Oktomvri St. 13, 1300 Kumanovo, Republic of North Macedonia
• Email: info@finnconsulting.mk
• Phone: +389 31 618 861 | +389 73 220 222

This is a courtesy translation. The official version of this document is the Macedonian one; in the event of any discrepancy, the Macedonian text prevails.